 Traditional Boat Supplies
31 Ravensmere
Beccles
Suffolk
NR34 9DX
Tel / Fax: 01502 712311
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Privacy Statement
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Terms and Conditions
Payments We accept all major credit and debit cards (Mastercard, Visa, Switch, Maestro, etc), and all online payments are processed through a secure online payment server. This is a very secure method of payment using encrypted software, so you can be confident that your card details are securely held. Should you wish to post your orders, please make cheques (in UK Sterling only please), payable to “Traditional Boat Supplies”. Please post all orders to 31 Ravensmere Beccles Suffolk NR34 9DX, remembering to include either your cheque or your card details plus delivery and contact details.
Postage and Packaging All orders for delivery in the UK are charged at cost - we will advise of any additional shipping costs when you place an order. All items are either posted first class or shipped by courier within the UK. Please allow 14 days from the time of your order for delivery within the UK (although by using first class / courier services we anticipate deliveries within the UK in 5-7 days of your order.
Returns and Refund Policy You may cancel your order at anytime prior to despatch by emailing orders@tradboats.co.uk, and we will re-credit your card or return your un-cashed cheque, within 30 days of your order.
Should the items be already despatched (we normally despatch within 24-48hrs of your order), please email orders@tradboats.co.uk of your dissatisfaction as soon as possible and within 7 days of your order. Please return the item within 14 days for a full refund of the cost of the item. Any refund will be made within 30 days of our receipt of the returned goods and will be refunded to the card in question, or posted to you in the form of a cheque, should the order have been paid for by cheque.
Due to the nature of the goods, all items MUST be returned unused, in the condition to which they were received and in their original packaging. The customer is responsible for postage for any returned items. We strongly recommend that the customer obtain proof of postage for any returned item.
Traditional Boat Supplies accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. Any defective product should in the first instance be reported to us and in return we will, on your behalf pursue a replacement from the manufacturer. If we feel it appropriate, we will replace the item, at our discretion, whilst a replacement is being obtained from the manufacturer.
All purchases are made in acceptance of our terms and conditions.
Traditional Boat Supplies cannot be held responsible for any delays, such as postal strikes, which are wholly outside our control.
Your statutory rights are unaffected by this policy.
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Privacy Policy and Terms and Conditions
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